Returns + Exchanges
We want to make sure you’re happy with your Winsome purchase. Please read about our return and exchange policies for our three different collections:
For all items in our Modern Collection, we will issue a full refund within 14 days of shipment. All garments must be unworn, unwashed, and have tags attached. Shipped items must be returned in their original packaging. For items shipped back to us, we will process your refund within 5 business days of receiving the item. If we feel that your garment is in less than ideal condition upon return, we reserve the right to decline a refund.
If your garment doesn’t fit, we will happily exchange it for the same item of a different size (if available). Please email us right away at firstname.lastname@example.org so that we can confirm the exchange/return.
Whether returning or exchanging, you are responsible for the cost of shipping the item back to us. We recommend adding delivery confirmation to your return shipment - we cannot be held responsible for lost or stolen packages. Please email us at email@example.com to confirm the return, or with any questions or concerns.
All vintage collection sales are final. Please read descriptions and measurements carefully. If you have any questions about an item beyond what's in the description feel free to email us at firstname.lastname@example.org , we are happy to help.
All ZERO collection sales are final. Please read descriptions and measurements carefully. You can order a swatch ($20) of our Area Rug and Welcome Mat options in order to see the product in your home before you buy. If would like to order and swatch, please email us at email@example.com . Ordering a swatch does not reserve a rug, as they are sold on a limited quantity, first-come first-serve basis. If you buy a swatch and decide to purchase a full rug, a $20 credit will be included in your purchase.
Class registration costs can be refunded in full or transfer to another available date if cancelled or transferred 14 days prior to event date. Registration costs will not be refunded and cannot be transferred to other available dates within 14 days of the event date. If classes must my cancelled within 14 days of event, you will be welcome to register for another available date at 20% off the registration cost. To cancel, transfer or reregister, please email us at firstname.lastname@example.org.
Do you have a Winsome garment from seasons past that you are not wearing anymore?
We are now offering the first phase of our garment take-back program. Bring in your previously owned and worn Winsome garment to our Minneapolis store in exchange for a $25 gift card for something new. There are no limitations on quantity or condition. Every garment will be recycled through our upcoming second hand shop or used as material in one of our zero waste products.
In this phase we are accepting garments at our store location only. Shipping options coming soon.
Gift cards do not expire and can be used on any Winsome item in our store-front or online store (Workshops included).